Services / Technical Support
Technical Support.
Real advice from people who know reinforcing steel. Product selection, schedule review, compliance questions — we're here to help.
How we can help
Expert advice, no runaround
When you call Tiger Struk with a technical question, you speak to someone who knows reinforcing steel — not a call centre, not a sales rep reading from a brochure. We know the products, the standards and the practical realities of Perth construction.
We're happy to help with product selection for your application, review a bar schedule before it goes to processing, discuss mesh grade options for a slab, or answer compliance questions about cover requirements and standard certifications.
If we don't know the answer, we'll say so — and point you to someone who does, whether that's a structural engineer, the standards body or a specialist certifier.
What we help with
Common technical queries.
Review
Bar Schedule Review
Before you submit for processing, send us your schedule and we'll check it for obvious errors — missing shape codes, inconsistent totals, notation issues. Prevents processing delays and re-orders.
Select
Product Selection
Not sure whether your application calls for N20 or N24? SL82 or SL92 mesh for your commercial floor? We can help you understand the options and point you to the right spec.
Comply
Standards & Compliance
Questions about AS/NZS 4671, Grade 500N certification, quality documentation or NCC compliance? We can explain the requirements and what our products supply in certification terms.
Estimate
Quantity Estimation
Have structural drawings but no quantity takeoff? We can help you work towards realistic quantities for quoting and ordering.
Response
Response Time
Phone queries answered during business hours. Email enquiries responded to within 4 business hours, typically same-day.
Free
No Charge
Technical support is part of our service. We don't charge for product advice or schedule review — it helps us both get the order right first time.
Note: we can advise on products and standards, but we're not a substitute for a structural engineer. For design advice, we'll refer you to the right professional.